TRITON TRANSPORT 2024 ACCESSIBILITY PLAN

Triton Transport Ltd. (Triton) strives to provide a respectful, welcoming, accessible, and inclusive environment for all persons with disabilities in a way that is respectful of the dignity and independence of people with disabilities. Triton is committed to becoming a barrier free facility and meeting the requirements of the Accessible Canada Act and its own policies and goals related to identifying, removing, and preventing barriers for people with disabilities. Triton will ensure that the Accessible Canada Act, its regulations, standards, and all other relevant legislation concerning accessibility, are rigorously observed in a timely fashion.

General

Executive Summary

Triton Transport is dedicated to creating culture of accessibility and inclusivity. As our company culture grows, we strive to contribute to a barrier-free Canada for everyone with creating an accessibility framework that supports employees and ensures the public we serve have the good experience in our facilities and with our services throughout Canada and the USA.

We understand that building a barrier-free environment is no small task in order to ensure that all barriers are identified, removed, and prevented, whilst also being aware that when removing a barrier, we must be careful not to create attitudinal barriers and stigma against persons with disabilities. Triton will use it current efforts to develop this Accessibility Plan as required by the Accessible Canada Act. This Accessibility Plan will be used to ensure that the company is meeting our accessibility commitments and encourage the growth of an accessibility-confident culture.

To address the gaps in the areas stated in section 5 of the Accessible Canada Act, it is important to identify and understand the needs of those who live with disabilities. Due to this, this plan was created with employees who identify with disabilities and are comfortable with sharing experiences and ideas.  

Your Input and Feedback

Triton strives to be accommodating and welcomes feedback and suggestions to improve accessibility to our facility.  Feedback helps Triton identify barriers and respond to concerns.  The feedback process is accessible to people with disabilities via our internet webpage, email, and telephone. Triton will attempt to provide or arrange for alternate accessible formats and communication supports upon request.  

The General Manager is available to receive feedback on barriers and this accessibility plan. The feedback can be received by mail, email, or phone.

  • Mailing address: 46199 Yale Rd Unit B Chilliwack, BC V2P 2P2

  • Email: dduncan@tritontransport.com

  • Phone: 604-792-4416 ext. 261

  • Cell phone: 604-798-3228

If at any point the General Manager is unavailable the Safety & Compliance Coordinator will take on the role of receiving and resolving any feedback on barriers and this accessibility plan. This can be done in the same manner via mail, email, or phone.

Accessibility Statement

Triton is committed to ensuring equal access and participation for people with disabilities. Triton is committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. Triton is a committed inclusive hiring company and supports the advancement of people with disabilities. Triton believes in integration and is committed to meeting the needs of people with disabilities in a timely manner.

Reporting Our Plan

As required by the Accessible Canada Act, we will publicize a status report every year that measures our progress against our commitments. Also, a review and update will be done on the Accessibility Plan every 3 years. As the company evolves, this plan will be updated to any feedback and/or consultations that are done with people with disabilities.

Areas described under section 5 of the ACA (Accessibility Canada Act)

Employment

The “employment” area ensures that candidates and employees with disabilities, and that may experience barriers are supported throughout the entire employment lifecycle.

Barrier:

It has been identified that there is need to expand our understanding of the range and variety of accommodation options available to persons with disabilities interested in working in the trucking industry.

Actions:
Develop a plan that helps managers and supervisors understand their responsibilities in accommodating process and guides them in supporting their employees and implementing suitable workplace adjustments.

Management and finance will determine and implement an accommodation budget to allow for assistive equipment such as lifts, steps, enhanced audio, illumination improvements etc.

The built environment

The “built environment” area ensures that workspaces and the work environment are accessible for all.

Barrier:

Some spaces within the office and truck yard may limit the mobility of employees and visitors with disabilities.

Actions:

A doorbell will be placed at the entrance of the new building that will allow employees to assist with visitors.

Disabled parking will be included in the new building parking lot.

A ramp will be installed at the yard’s office.

Regular meetings will be conducted to ensure the current facilities and the new building will allow for inclusivity and equal accessibility.

Barrier:

Safety signage in our buildings and truck yard is not accessible low vision. 

Actions:

Install tactile and braille text in key locations including bathrooms, boardroom, and emergency exits. At the top of stairs before entering the new shop, tactile walking surface indicators are to be installed to warn low vision persons of these hazards.

Barriers:

Emergency alarms may not be noticed by those who are hearing impaired.

Actions:

Install both audible and visual emergency alarm system in the new building.

Information and communication technologies (ICT)

The “Information and communication technologies” are various technological tools used to send, store, create, share or exchange information.

Barrier:

There is no clear instructions on how and where to access accessibility technology in order to assist with people with disabilities.

Actions:

Create a handbook that includes the instructions with visuals (for those with learning disabilities) for each technology including those with accessibility features. 

  • Making items larger on a screen

  • Activating reader on MS Word

  • Activating close captioning on videos and video conferencing

Barrier:

The inaccessibility of technologies in commonly used meeting and collaboration spaces can limit the ability of facilitators and attendees to participate meaningfully.

Actions:

Invest in a new conference system whist designing the new building.

Communication, other than ICT

This area requires that organizations provide barrier free access for the public, clients and employees to all the communications that the Company produces for this audience.

Barrier:

The company does not have a consistent process to ensure alternate formats of communication that it issues to employees and other stakeholders are available and provided in a timely manner.

Actions:

Prepare standards resources and commonly issued company communication in alternative formats so that they are ready to be distributed upon request.

When asked, we commit to providing these alternate formats as soon as possible and within time frames listed in the Accessible Canada Regulations…

  • Print

  • Large Print

  • Braille

  • Audio Format

  • An electronic format that’s compatible with adaptive technology meant to help people with disabilities

The procurement of goods, services and facilities

The “procuring (buying) goods, services and facilities” area ensures that accessibility is considered at the beginning of the buying process.

Barrier:

There is a need to make company wide procurement procedures and practices to take into consideration of accessibility requirements.

Actions:

Include accessibility considerations into procurement templates, such as requests for proposals.

The design and delivery of programs and services

When designing and delivering the Company’s internal and external programs and services, accessibility considerations must be part of the right from the very start.

Barrier:

Currently there is no standard approach for ensuring all programs, processes and services have taken accessibility into account.

Actions:

Develop and promote a guideline when reviewing company policies, programs, and services that includes the application of the accessibility lens.

Transportation

This area of focus in the Accessible Canada Act covers the transport of people and goods. Vehicles that are used by organizations and regulated by the federal government must take into consideration barriers to operation and provide accommodation to the employee operating the vehicles as needed.

Barrier:

The company is working towards providing options that provides employees that experience challenges and concerns with driving during dawn, dusk, or nighttime driving.

Actions:

Upon request, provide additional light equipment for the trucks and trailers.

Schedule drivers who do not have issues with this time when driving instead.

Barrier:

To reduce the likelihood of injury whilst allowing independence accommodating equipment needs to be provided as they are identified and requested.

Actions:

Purchase specific gloves for employees who have skin conditions.

Provide pull bars to reduce heavy lifting on and off the trailers.

Install steps to ease the motion of getting in, out, and around the trucks.

Consultations

To ensure that Triton Transport’s commitment to make our workplace environments accessible to all, we 

have created this Accessibility Plan in consultation with out employees, including those with disabilities. We gather feedback by performing 1-1 interviews with employees with disabilities, in which allows privacy and transparency on the understanding and solutions of accessibility issues. 

We will continue to have an open-door policy to all employees including those who have disabilities, so that this Accessibility Plan continues in its development and promotes a accessibility-confident culture through the company.


Definitions

Accessibility – Refers to the needs of persons with disabilities being intentionally and thoughtfully considered when products, services and facilities are built or modified so they can be used and enjoyed by all.

Barrier – means anything including anything physical, architectural, technological, attitudinal, anything that is based on information or communications or anything that is a result of policy or a practice – that hinders the full and equal participation in society of persons with a physical, mental, intellectual learning, communication or sensory impairment or functional limitation. (As defined by Government of Canada)

Disability – means a physical, mental, intellectual, learning, communication, or sensory impairment – or a functional limitation – whether permanent, temporary, or episodic in nature, which, in interaction with a barrier, hinders a person’s full and equal participation in society. (As defined by Government of Canada)

Personal Assistive Device - is any device that is used, designed, made, or adapted to assist persons with disabilities in performing various, everyday tasks such as moving, communicating, reading, writing, or lifting. Personal assistive devices include but are not limited to:

  • wheelchairs

  • power scooters

  • walkers

  • white canes

  • assistive listening devices (hearing aids)

  • microphones

  • oxygen tanks

Service Animal – is any animal (usually a dog) that helps a person perform certain tasks.  A service animal can be identified through visual indicators, such as specialized harness or vest. Service animals include:

  • guide dog – guides visually impaired people

  • hearing dog – guides deaf people

  • psychiatric dog – trained to provide therapy for PTSD flashbacks, overstimulation, and acute anxiety attacks

  • autism dog – responds to the needs of people with autism spectrum disorder 

  • medical emergency dog – assists in medical emergencies such as grand mal seizure by clearing the area, fetching medication, and alerting 9-1-1 with the help of a specialized large-button phone

Support Person - can be a paid worker, an intervenor, volunteer, family member or friend. A support person might help disabled people with communication, mobility, personal care or with accessing facility services.